Your Stay
Naturally, there are a number of questions that may arise during your hospital stay. We would like to inform you in this section about the most important points and processes in our facility.
Accompaniment
With children and/or elderly persons, it is sometimes necessary or desirable for an accompanying person to be admitted with them for stationary stays, in order to have a trustworthy person there. Please discuss this possibility with our staff at the admission desk/reception.
Cafeteria
Our cafeteria is open for our patients and their visitors every day from 8:00 am to 8:00 pm. Please notice that smoking is prohibited in the cafeteria and restaurant.
Electronic Payments (cashless)
You may pay your bill with either your bank cash/debit card or credit card at the admission desk/reception. Telephone charges as well as the single room surcharge (if applicable) should be paid on the last day of your stay at the reception/admission desk.
Food and Drinks
Food is an important part of your treatment and is prepared to meet your specific medical needs in accordance with medical and nutritional fundamentals. Our dietitians will gladly advise you regarding your choice of meals and will devise a diet plan to fit your wishes. You can eat your meals (together with other patients) in our restaurant on the ground floor or we will gladly serve you your meals in your room.
Haircuts and pedicures
If you wish to get a haircut or pedicure during your stay, please contact a member of your nursing staff who will gladly coordinate an appointment for you.
Internet & Sky-TV
Against payment of a charge fee of € 5/day patients can have internet access as well as Sky-TV via the multimedia terminal in their rooms. Sky-TV includes the following channels: Sky Cinema, Sky Emotion, Discovery, National Geographic and Sky Sport 2. Additionally there is wireless internet access in all rooms. For further information on the Internet & Sky-TV package please contact the admission desk/reception.
Magazines and Newspapers
You will receive daily and free of charge a newspaper delivered to your room. Moreover, there is an information stand in the lobby with magazines and information brochures.
Multimedia System
Attached to every patient’s bed is a multimedia terminal. This terminal provides patients with a telephone, TV, radio, Internet & Sky-TV (on request) and games.
Nondenominational chapel
During stays in hospitals, many patients often need a place for peace and silence. Our chapel for contemplation in the basement floor provides members of all religion denominations a place to pray, for personal reflections and inner peace.
Pastoral care
During hospital stays, patients often have spiritual desires. Sister Francis is available every Tuesday and Thursday for advice and support. Besides visits and talks with patients in their rooms, she also provides support to family members during difficult times.
Smoking
Please keep in mind that smoking can damage your health. We ask for your understanding that smoking is not allowed in all patient areas in accordance with official regulations. We will not tolerate any smoking in hospital rooms or the balcony under any circumstance.
Underground garage and parking
With the new hospital there was also an underground garage built. Altogether there are 150 parking spaces around the building which are entirely leased out to the company APCOA.
There are two parking zones with different parking fees:
The first zone includes the parking spaces in the underground garage (2 floors) and the parking deck next to the entrance to the underground garage.
Parking fees:
€ 1.00 for every commenced hour
€ 22.00 daily maximum
Before leaving the parking space please pay at the car park ticket machine in the ground floor of the hospital. As an alternative, instead of taking a ticket, you can put your credit card into the slot when entering and again when leaving the parking space.
Inpatients can buy cheaper tickets for the parking spaces in this zone (this is not valid for parking spaces in front of the hospital). In this case patients get a second ticket at the admission desk when checking out with which they pay for the cheaper ticket at the car park ticket machine.
24 hours – 48 hours € 30
48 hours – 72 hours € 38
72 hours – 1 week € 40
2 weeks € 65
3 weeks € 90
4 weeks € 115
The second zone includes the private parking spaces in front of the building. When parking there, please purchase a ticket from the pay and display machine, which you can find there, and display it behind the windscreen.
Parking fees:
€ 1 for every commenced hour
Patients with disability identity cards (§29b StVO) can use the reserved parking spaces in the underground garage. Please contact the admission desk before leaving, to get a ticket free of charge to exit the parking space.
We would like to inform you that it is not possible for patients with disability identity cards to use the private parking spaces in front of the building for free. This is only possible in the underground garage.
Visiting hours
You are welcome to visit patients in our facilities at anytime. We do request, however, that you respect the privacy of your roommate and keep our quiet rule after 10 pm so others can sleep.
Visitor meals
Your family and visitors are welcome to eat with you in the restaurant or cafeteria. They can chose one of our meals that are offered in the restaurant. After your meal, please pay directly in the restaurant.
Your valuables
In your lockable wardrobe you can also find a safe which can be used either with an individually chosen code or with any card that has a magnetic strip. Next to the safe you will find an instruction sheet for further information. Please place all of your money and other valuables here. When you leave your room, please remember to lock your wardrobe. We cannot take any responsibility for any lost valuables.
Pedicures
If you wish to get a pedicure during your stay, please contact a member of your nursing staff who will gladly coordinate an appointment for you.